.fg16tenant,.fg16tenant *{box-sizing:border-box}.fg16tenant{position:fixed;bottom:22px;z-index:999999;font-family:Inter,ui-sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,sans-serif;color:#172033}.fg16tenant.right{right:22px}.fg16tenant.left{left:22px}
.fg16tenant-toggle{position:relative;width:60px;height:60px;border:1px solid rgba(255,255,255,.34);border-radius:50%;background:var(--fg16-button,var(--fg16-primary,#2447D8));color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer;box-shadow:0 14px 32px rgba(15,23,42,.22),inset 0 1px 0 rgba(255,255,255,.16);transition:transform .18s ease,box-shadow .18s ease,opacity .16s ease}.fg16tenant-toggle:hover{transform:translateY(-3px) scale(1.02);box-shadow:0 18px 38px rgba(15,23,42,.26)}.fg16tenant-toggle:active{transform:translateY(-1px) scale(.98)}.fg16tenant-toggle svg{width:29px;height:29px}.fg16tenant-unread{position:absolute;right:-4px;top:-5px;min-width:21px;height:21px;padding:0 5px;border-radius:999px;background:#e5484d;color:#fff;border:2px solid #fff;font-size:10px;font-weight:900;line-height:17px;text-align:center;box-shadow:0 4px 10px rgba(15,23,42,.22)}.fg16tenant-unread[hidden]{display:none!important}.fg16tenant-toggle.has-unread{animation:fg16notify 1.15s ease 2}@keyframes fg16notify{0%,100%{transform:scale(1)}35%{transform:scale(1.08)}65%{transform:scale(.98)}}.fg16tenant.is-open .fg16tenant-toggle{opacity:0;pointer-events:none;transform:scale(.88)}
.fg16tenant-panel[hidden]{display:none!important}.fg16tenant-panel{position:absolute;bottom:72px;width:380px;height:570px;background:#fff;border:1px solid #e1e7ef;border-radius:24px;overflow:hidden;box-shadow:0 24px 65px rgba(15,23,42,.24);display:flex;flex-direction:column}.fg16tenant.right .fg16tenant-panel{right:0}.fg16tenant.left .fg16tenant-panel{left:0}
.fg16tenant-head{min-height:84px;padding:14px 16px;background:#fff;border-bottom:1px solid #edf1f5;display:flex;align-items:center;justify-content:space-between;gap:12px}.fg16tenant-head>button{width:34px;height:34px;border:0;border-radius:50%;background:transparent;color:#6f7d91;font-size:27px;line-height:1;cursor:pointer;padding:0;display:flex;align-items:center;justify-content:center;transition:background .15s ease,color .15s ease}.fg16tenant-head>button:hover{background:#f1f5f9;color:#334155}.fg16tenant-brand{display:flex;align-items:center;gap:11px;min-width:0}.fg16tenant-avatar{width:48px;height:48px;flex:0 0 48px;border-radius:50%;display:flex;align-items:center;justify-content:center;overflow:hidden;background:#f1f5f9;border:2px solid #fff;box-shadow:0 0 0 2px #e8edf3;color:#0f274d;font-weight:900}.fg16tenant-avatar img{width:100%;height:100%;object-fit:cover}.fg16tenant-brand-copy{display:flex;flex-direction:column;gap:5px;min-width:0}.fg16tenant-brand-copy strong{font-size:15px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.fg16tenant-online{display:flex;align-items:center;gap:7px;font-size:11px;color:#16a05d;font-weight:750}.fg16tenant-online i{width:8px;height:8px;border-radius:50%;background:currentColor;box-shadow:0 0 0 0 rgba(22,160,93,.4);animation:fg16pulse 1.6s infinite}.fg16tenant-online.is-human{color:#15985a}.fg16tenant-online.is-closed{color:#b85c5c}.fg16tenant-online.is-closed i{animation:none}.fg16tenant-online.is-human i{animation:fg16pulse 1.6s infinite}@keyframes fg16pulse{0%{box-shadow:0 0 0 0 rgba(22,160,93,.36)}70%{box-shadow:0 0 0 6px rgba(22,160,93,0)}100%{box-shadow:0 0 0 0 rgba(22,160,93,0)}}
.fg16tenant-messages{flex:1;min-height:0;padding:18px 16px;overflow:auto;background:#f7f9fc;scroll-behavior:smooth}.fg16tenant-msg{width:max-content;max-width:84%;margin:7px 0;padding:9px 11px 6px;border-radius:16px;font-size:13px;line-height:1.4;overflow-wrap:anywhere;animation:fg16msgin .18s ease}.fg16tenant-msg.assistant{margin-right:auto;background:#fff;border:1px solid #e8edf3;border-bottom-left-radius:5px;box-shadow:0 3px 10px rgba(15,23,42,.04)}.fg16tenant-msg.user{margin-left:auto;background:var(--fg16-primary,#2447D8);color:#fff;border-bottom-right-radius:5px}.fg16tenant-msg.employee{border-left:3px solid #22a66a}.fg16tenant-msg-name{font-size:10px;font-weight:850;color:#22835a;margin-bottom:4px}.fg16tenant-msg-content{white-space:pre-wrap;display:flex;flex-direction:column;gap:7px}.fg16tenant-msg-meta{display:flex;justify-content:flex-end;align-items:center;gap:4px;margin-top:3px;font-size:9px;line-height:1}.fg16tenant-msg.assistant .fg16tenant-msg-meta{color:#8a96a7}.fg16tenant-msg.user .fg16tenant-msg-meta{color:rgba(255,255,255,.82)}.fg16tenant-msg-receipt{font-size:10px;font-weight:900;letter-spacing:-2px;margin-left:1px}.fg16tenant-msg-receipt.is-received,.fg16tenant-msg-receipt.is-read{color:#25D366}.fg16tenant-msg-receipt.is-error{color:#ffd4d4;letter-spacing:0}.fg16tenant-action-link{display:inline-flex;align-items:center;justify-content:center;padding:9px 11px;border-radius:10px;background:var(--fg16-primary,#2447D8);color:#fff!important;text-decoration:none!important;font-size:11px;font-weight:850;text-align:center}
.fg16tenant-typing-bubble{width:max-content;max-width:84%;display:flex;align-items:flex-end;gap:8px;margin:7px 0;padding:9px 11px 6px;background:#fff;border:1px solid #e8edf3;border-radius:16px 16px 16px 5px;box-shadow:0 3px 10px rgba(15,23,42,.04);animation:fg16msgin .18s ease}.fg16tenant-typingdots{display:inline-flex;align-items:center;gap:4px;padding:4px 2px}.fg16tenant-typingdots i{width:6px;height:6px;border-radius:50%;background:#758195;opacity:.3;animation:fg16dot 1s infinite ease-in-out}.fg16tenant-typingdots i:nth-child(2){animation-delay:.14s}.fg16tenant-typingdots i:nth-child(3){animation-delay:.28s}.fg16tenant-typingtime{font-size:9px;color:#96a0ae;margin-bottom:1px}@keyframes fg16dot{0%,60%,100%{transform:translateY(0);opacity:.28}30%{transform:translateY(-4px);opacity:1}}@keyframes fg16msgin{from{opacity:0;transform:translateY(5px)}to{opacity:1;transform:none}}
.fg16tenant-form{min-height:74px;padding:12px 14px;display:flex;align-items:center;gap:9px;border-top:1px solid #edf1f5;background:#fff}.fg16tenant-form input{flex:1;min-width:0;height:46px;border:1px solid #dce3ec;border-radius:999px;padding:0 16px;font-size:14px;outline:none;background:#fbfcfe}.fg16tenant-form input:focus{border-color:var(--fg16-primary,#2447D8);box-shadow:0 0 0 3px rgba(36,71,216,.08)}.fg16tenant-form button{width:46px;height:46px;flex:0 0 46px;border:0;border-radius:50%;background:var(--fg16-button,var(--fg16-primary,#2447D8));color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer;box-shadow:0 7px 16px rgba(15,23,42,.13);transition:transform .15s ease,box-shadow .15s ease}.fg16tenant-form button:hover{transform:translateY(-1px);box-shadow:0 9px 20px rgba(15,23,42,.17)}.fg16tenant-form button:disabled{opacity:.55;cursor:wait;transform:none}.fg16tenant-form button svg{width:24px;height:24px;transform:translateX(1px)}
/* Clásico: cabecera corporativa */.fg16tenant.design-classic .fg16tenant-head{background:var(--fg16-primary,#2447D8);color:#fff;border-bottom:0}.fg16tenant.design-classic .fg16tenant-head>button{color:#fff}.fg16tenant.design-classic .fg16tenant-avatar{box-shadow:0 0 0 2px rgba(255,255,255,.42)}.fg16tenant.design-classic .fg16tenant-online{color:#d9ffe8}.fg16tenant.design-classic .fg16tenant-online.is-closed{color:#ffd6d6}
/* Moderno: estilo mensajería actual */.fg16tenant.design-modern .fg16tenant-panel{border-radius:26px}.fg16tenant.design-modern .fg16tenant-msg{padding:10px 12px 6px}.fg16tenant.design-modern .fg16tenant-messages{background:#f8fafc}
/* Compacto */.fg16tenant.design-compact .fg16tenant-panel{width:330px;height:500px;border-radius:18px}.fg16tenant.design-compact .fg16tenant-head{min-height:68px;padding:10px 12px;background:#101827;color:#fff}.fg16tenant.design-compact .fg16tenant-head>button{color:#fff}.fg16tenant.design-compact .fg16tenant-avatar{width:40px;height:40px;flex-basis:40px}.fg16tenant.design-compact .fg16tenant-brand-copy strong{font-size:13px}.fg16tenant.design-compact .fg16tenant-msg{font-size:12px;max-width:86%}.fg16tenant.design-compact .fg16tenant-form{min-height:62px;padding:8px 10px}.fg16tenant.design-compact .fg16tenant-form input{height:42px}.fg16tenant.design-compact .fg16tenant-form button{width:42px;height:42px;flex-basis:42px}.fg16tenant.design-compact .fg16tenant-online{color:#bdf5d4}.fg16tenant.design-compact .fg16tenant-online.is-closed{color:#ffd1d1}
@media(max-width:480px){.fg16tenant{bottom:8px}.fg16tenant.right{right:8px}.fg16tenant.left{left:8px}.fg16tenant-panel,.fg16tenant.design-compact .fg16tenant-panel{position:fixed;left:8px!important;right:8px!important;bottom:76px;width:auto;height:min(620px,calc(100vh - 94px));border-radius:22px}.fg16tenant-toggle{width:56px;height:56px}.fg16tenant-msg{max-width:88%}}

/* Fase 1.3: controles de mensajería coherentes y aviso al minimizar */
.fg16tenant-toggle{width:62px;height:62px;border:0;box-shadow:0 12px 30px rgba(15,23,42,.24);isolation:isolate}.fg16tenant-toggle::after{content:"";position:absolute;inset:5px;border-radius:50%;border:1px solid rgba(255,255,255,.16);pointer-events:none}.fg16tenant-toggle svg{width:31px;height:31px;display:block}.fg16tenant-form button{width:48px;height:48px;flex-basis:48px;border-radius:50%;box-shadow:0 7px 18px rgba(15,23,42,.18)}.fg16tenant-form button svg{width:25px;height:25px;display:block;transform:none}.fg16tenant-unread-toast{position:absolute;bottom:74px;right:0;width:178px;padding:10px 12px;background:#fff;border:1px solid #e3e9f0;border-radius:14px;box-shadow:0 12px 30px rgba(15,23,42,.18);font-size:11px;color:#667085;animation:fg16toastin .2s ease}.fg16tenant.left .fg16tenant-unread-toast{left:0;right:auto}.fg16tenant-unread-toast[hidden]{display:none!important}.fg16tenant-unread-toast strong{display:block;color:#172033;font-size:12px;margin-bottom:2px}.fg16tenant-unread-toast::after{content:"";position:absolute;right:22px;bottom:-7px;width:13px;height:13px;background:#fff;border-right:1px solid #e3e9f0;border-bottom:1px solid #e3e9f0;transform:rotate(45deg)}.fg16tenant.left .fg16tenant-unread-toast::after{left:22px;right:auto}@keyframes fg16toastin{from{opacity:0;transform:translateY(6px) scale(.98)}to{opacity:1;transform:none}}
@media(max-width:480px){.fg16tenant-unread-toast{bottom:68px}.fg16tenant-form button{width:48px;height:48px;flex-basis:48px}}


/* FG16 2.0.4 · controles flotantes definitivos */
.fg16tenant.is-open .fg16tenant-toggle{opacity:1!important;pointer-events:auto!important;transform:none!important}
.fg16tenant-toggle,
.fg16tenant-form button{
  -webkit-appearance:none!important;appearance:none!important;-webkit-tap-highlight-color:transparent!important;
  padding:0!important;margin:0!important;border:0!important;outline:0!important;text-decoration:none!important;
  background:var(--fg16-button,var(--fg16-primary,#2447D8))!important;color:#fff!important;
}
.fg16tenant-toggle{width:64px!important;height:64px!important;border-radius:50%!important;box-shadow:0 12px 30px rgba(15,23,42,.26)!important}
.fg16tenant-toggle:hover,.fg16tenant-toggle:focus,.fg16tenant-toggle:focus-visible,.fg16tenant-toggle:active,.fg16tenant-toggle.is-open-toggle{
  background:var(--fg16-button,var(--fg16-primary,#2447D8))!important;color:#fff!important;opacity:1!important;
}
.fg16tenant-toggle:focus-visible{box-shadow:0 0 0 4px rgba(255,255,255,.9),0 0 0 7px var(--fg16-button,var(--fg16-primary,#2447D8)),0 12px 30px rgba(15,23,42,.24)!important}
.fg16tenant-toggle::after{display:none!important}
.fg16tenant-toggle .fg16-chat-icon{width:38px!important;height:38px!important;display:block!important;overflow:visible!important}
.fg16tenant-toggle .fg16-icon-bubble{fill:#fff!important}
.fg16tenant-toggle .fg16-icon-dot{fill:var(--fg16-button,var(--fg16-primary,#2447D8))!important}
.fg16tenant-panel{bottom:78px!important}
.fg16tenant-head{padding-right:16px!important}
.fg16tenant-head>button{display:none!important}
.fg16tenant-form button{width:48px!important;height:48px!important;flex:0 0 48px!important;border-radius:50%!important;box-shadow:0 7px 18px rgba(15,23,42,.18)!important}
.fg16tenant-form button:hover,.fg16tenant-form button:focus,.fg16tenant-form button:focus-visible,.fg16tenant-form button:active{
  background:var(--fg16-button,var(--fg16-primary,#2447D8))!important;color:#fff!important;opacity:1!important;
}
.fg16tenant-form button .fg16-send-icon{width:25px!important;height:25px!important;display:block!important;transform:none!important}
.fg16tenant-form button .fg16-send-icon path{fill:#fff!important}
@media(max-width:480px){.fg16tenant-panel,.fg16tenant.design-compact .fg16tenant-panel{bottom:78px!important}.fg16tenant-toggle{width:60px!important;height:60px!important}}

/* FG16 2.0.5 · cierre de conversación y nueva sesión */
.fg16tenant-closed-action{width:calc(100% - 8px);box-sizing:border-box;margin:14px auto 4px;padding:16px;background:#fff;border:1px solid #e4e9f0;border-radius:18px;box-shadow:0 5px 18px rgba(15,23,42,.06);text-align:center;display:flex;flex-direction:column;align-items:center;gap:6px;color:#667085}
.fg16tenant-closed-action strong{font-size:14px;color:#172033}
.fg16tenant-closed-action span{font-size:11px;line-height:1.45}
.fg16tenant-new-chat{margin-top:6px;min-height:40px;padding:0 16px;border:0!important;border-radius:999px!important;background:var(--fg16-button,var(--fg16-primary,#2447D8))!important;color:#fff!important;font-size:12px!important;font-weight:800!important;cursor:pointer!important;box-shadow:0 6px 16px rgba(15,23,42,.12)!important;-webkit-appearance:none!important;appearance:none!important}
.fg16tenant-new-chat:hover,.fg16tenant-new-chat:focus,.fg16tenant-new-chat:active{background:var(--fg16-button,var(--fg16-primary,#2447D8))!important;color:#fff!important;opacity:1!important;transform:translateY(-1px)}

/* FG16 2.0.6 · confirmación real de lectura */
.fg16tenant-msg.user .fg16tenant-msg-receipt.is-read{color:#25D366!important;text-shadow:0 0 0 transparent}

/* FG16 2.1.1 · aislamiento visual frente a temas WordPress/WooCommerce */
.fg16tenant > .fg16tenant-toggle{
  box-sizing:border-box!important;display:flex!important;align-items:center!important;justify-content:center!important;
  min-width:64px!important;max-width:64px!important;min-height:64px!important;max-height:64px!important;
  line-height:1!important;font-size:0!important;text-indent:0!important;vertical-align:middle!important;
}
.fg16tenant > .fg16tenant-toggle > .fg16-chat-icon{
  position:static!important;inset:auto!important;margin:0!important;padding:0!important;
  width:38px!important;height:38px!important;min-width:38px!important;min-height:38px!important;
  transform:none!important;translate:none!important;rotate:none!important;scale:none!important;
  vertical-align:middle!important;pointer-events:none!important;
}
.fg16tenant > .fg16tenant-toggle > .fg16-chat-icon *{transform:none!important;transform-origin:center!important}
.fg16tenant-form > button[type="submit"]{
  box-sizing:border-box!important;display:flex!important;align-items:center!important;justify-content:center!important;
  min-width:48px!important;max-width:48px!important;min-height:48px!important;max-height:48px!important;
  line-height:1!important;font-size:0!important;text-indent:0!important;
}
.fg16tenant-form > button[type="submit"] > .fg16-send-icon{
  position:static!important;inset:auto!important;margin:0!important;padding:0!important;
  width:25px!important;height:25px!important;min-width:25px!important;min-height:25px!important;
  transform:none!important;translate:none!important;rotate:none!important;scale:none!important;pointer-events:none!important;
}
@media(max-width:480px){.fg16tenant > .fg16tenant-toggle{min-width:60px!important;max-width:60px!important;min-height:60px!important;max-height:60px!important}}

/* FG16 2.2.3 · adjuntos temporales controlados por el operador */
.fg16tenant-form{position:relative}
.fg16tenant-attach{width:38px!important;height:38px!important;min-width:38px!important;max-width:38px!important;min-height:38px!important;max-height:38px!important;flex:0 0 38px!important;border:1px solid #dce4ef!important;border-radius:50%!important;background:#f7f9fc!important;color:#55657a!important;box-shadow:none!important;font-size:17px!important;line-height:1!important;display:flex!important;align-items:center!important;justify-content:center!important;cursor:pointer!important;padding:0!important}
.fg16tenant-attach:hover,.fg16tenant-attach:focus,.fg16tenant-attach:active{background:#eef3f8!important;color:#26364e!important;transform:none!important;box-shadow:none!important}
.fg16tenant-attach[hidden]{display:none!important}
.fg16tenant-file-preview{position:absolute;left:14px;right:14px;bottom:70px;display:flex;align-items:center;gap:8px;padding:8px 10px;border:1px solid #dfe6ef;border-radius:12px;background:#fff;box-shadow:0 8px 24px rgba(15,23,42,.12);font-size:11px;color:#55657a;z-index:3}
.fg16tenant-file-preview[hidden]{display:none!important}.fg16tenant-file-preview span{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.fg16tenant-file-preview button{width:24px!important;height:24px!important;min-width:24px!important;max-width:24px!important;min-height:24px!important;max-height:24px!important;flex:0 0 24px!important;border:0!important;border-radius:50%!important;background:#eef2f6!important;color:#667085!important;box-shadow:none!important;font-size:16px!important;padding:0!important;display:flex!important;align-items:center!important;justify-content:center!important}
.fg16tenant-attachment{display:flex;flex-direction:column;gap:5px;text-decoration:none;color:inherit;max-width:250px}.fg16tenant-attachment.image img{display:block;width:auto;max-width:230px;max-height:220px;border-radius:12px;object-fit:cover;background:#eef2f6;border:1px solid rgba(15,23,42,.08)}.fg16tenant-attachment-name{font-size:10px;line-height:1.25;opacity:.72;overflow-wrap:anywhere}.fg16tenant-attachment.file{flex-direction:row;align-items:center;gap:8px;border:1px solid rgba(15,23,42,.09);padding:9px 10px;border-radius:11px;background:rgba(255,255,255,.55)}.fg16tenant-attachment-icon{display:inline-flex;align-items:center;justify-content:center;min-width:34px;height:26px;border-radius:7px;background:#e7edf5;font-size:9px;font-weight:900;color:#475467}
@media(max-width:480px){.fg16tenant-attach{width:36px!important;height:36px!important;min-width:36px!important;max-width:36px!important;min-height:36px!important;max-height:36px!important;flex-basis:36px!important}.fg16tenant-attachment.image img{max-width:210px}}
/* FG16 2.2.4 · nueva conversación */
.fg16tenant-head-actions{margin-left:auto;display:flex;align-items:center;gap:6px;flex:0 0 auto}
.fg16tenant-new-chat-top{width:30px!important;height:30px!important;border:1px solid #e2e8f0!important;border-radius:999px!important;background:#fff!important;color:#64748b!important;display:flex!important;align-items:center!important;justify-content:center!important;padding:0!important;font-size:17px!important;font-weight:700!important;line-height:1!important;cursor:pointer!important;box-shadow:none!important;transition:background .15s ease,color .15s ease,border-color .15s ease,transform .15s ease!important}
.fg16tenant-new-chat-top:hover,.fg16tenant-new-chat-top:focus-visible{background:#f8fafc!important;color:#0f172a!important;border-color:#cbd5e1!important;transform:rotate(-18deg)!important;outline:none!important}
.fg16tenant.design-classic .fg16tenant-new-chat-top,.fg16tenant.design-compact .fg16tenant-new-chat-top{background:rgba(255,255,255,.12)!important;border-color:rgba(255,255,255,.3)!important;color:#fff!important}
@media(max-width:480px){.fg16tenant-new-chat-top{width:29px!important;height:29px!important;font-size:16px!important}}